Privacy Policy

PERSONAL INFORMATION PROTECTION POLICY

Established on February 28, 2005
Revised on August 1, 2016

At NOKYO TOURIST CORPORATION (“we,” “our,” or “the Company”), we recognize that the proper protection of personal information is an important social responsibility and an essential element of maintaining the trust of our customers, business partners, and other stakeholders.

We are committed to protecting personal information in compliance with the Act on the Protection of Personal Information of Japan (“APPI”), other applicable laws and regulations, and our internal rules and procedures relating to the handling of personal information.

To ensure the appropriate protection and management of personal information, we have established this Personal Information Protection Policy, which all of our directors, officers, employees, and other personnel are required to understand and comply with.

1. Compliance with Laws and Regulations

We comply with the APPI, other applicable laws and regulations, relevant governmental guidelines, and other applicable standards relating to the protection of personal information.

2. Collection, Use, and Management of Personal Information

We collect personal information by lawful and fair means and use it only for specified and legitimate purposes.
We take appropriate organizational, physical, and technical security measures to prevent unauthorized access to, loss, destruction, alteration, or leakage of personal information, and we continuously review and improve these measures as appropriate.

3. Appropriate Management of Personal Information

We maintain internal rules and procedures governing the proper handling of personal information and provide appropriate education and training to our officers and employees to ensure compliance with this Policy.
In cases where we outsource the handling of personal information to a third party, we exercise appropriate supervision over the service provider to ensure that personal information is handled securely and appropriately.

4. Respect for Individual Rights

We respect the rights of individuals regarding their personal information.
Upon receiving a request concerning personal information held by us, including requests for access, correction, addition, deletion, suspension of use, erasure, or other rights provided under applicable laws, we will respond appropriately and without undue delay in accordance with applicable laws and our internal procedures.

5. Continuous Improvement

We regularly review and improve our Personal Information Protection Management System to ensure the effective implementation and continuous enhancement of our personal information protection practices.

Contact

If you have any questions regarding this Personal Information Protection Policy or our handling of personal information, please contact the Personal Information Inquiry Desk as noted in this Privacy Policy.

PUBLIC NOTICE UNDER JIS Q 15001:2023

Established on April 1, 2005
Revised on August 1, 2016
Revised on May 30, 2017
Revised on August 1, 2018
Revised on October 1, 2020
Revised on April 1, 2023
Revised on July 1, 2025
Revised on July 1, 2026

The following information is published in accordance with JIS Q 15001:2023, Personal Information Protection Management Systems – Requirements.

1. Company Information

Company Name
NOKYO TOURIST CORPORATION

Representative
President and Representative Director
Kiyoo Shimizu

2. Chief Personal Information Protection Officer

The Company has appointed the following individual as the person responsible for overseeing the management and protection of personal information.

Chief Personal Information Protection Officer
Executive Director
Koji Sato
TRC Annex 1F
6-1-1 Heiwajima
Ota-ku, Tokyo 143-0006
Japan
Telephone: +81-3-6436-8201
Email: ntour.info@ntour.co.jp

3. Purposes of Use of Personal Information

The purposes for which we collect and use personal information are described below:

(1) Personal Information Obtained Directly from Individuals in Writing

① Personal Information of Customers Applying for Travel
We use the personal information provided by customers when applying for travel for the purpose of communicating with them and arranging the travel services they have requested, including transportation, accommodation, insurance, and other services provided by travel suppliers. We also use such information to facilitate customers’ access to those services during their travels.
In addition, we may use customers’ personal information for the following purposes:

  • To provide information about products, services, events, and promotional campaigns offered by the Company and our affiliated companies.
  • To request customer opinions and feedback after the completion of a tour or travel program.
  • To conduct customer satisfaction surveys and questionnaires.
  • To develop, improve, and enhance our products and services.
  • To provide special offers, benefits, and promotional services.
  • To prepare statistical information that does not identify individual customers.
  • To contact a customer’s emergency contact person in Japan should we determine that such contact is necessary due to illness, injury, or another emergency occurring during the trip.

② Personal Information of Job Applicants
We use the personal information of job applicants solely for recruitment and employment selection purposes.

③ Personal Information Collected Through the “Contact Us” Pages on Our Websites
We use personal information submitted through the “Contact Us” pages on our websites only to the extent necessary to respond to inquiries and verify the details of such inquiries.
Such personal information is subject to requests regarding personal information, including requests for access, correction, addition, deletion, suspension of use, erasure, and other rights described in Section 10, “Requests Regarding Personal Information.”

④ Personal Information Collected in Connection with the Agriculture and Welfare Collaboration Program
We use the personal information of job seekers participating in the Agriculture and Welfare Collaboration Program solely for recruitment and employment selection purposes.

⑤ Personal Information Collected in Connection with the Agricultural Labor Support Program
We use personal information to contact customers in connection with the Agricultural Labor Support Program in the following circumstances:

  • Inquiries regarding the Agricultural Labor Support Program.
  • Applications for registration as an agricultural volunteer.
  • Surveys regarding the acceptance of agricultural support volunteers.
  • Applications for online training programs.

⑥ Personal Information Collected in Connection with Our Insurance Agency Business
As an insurance agency, we collect and use the personal information entrusted to us by insurance companies only to the extent necessary to perform insurance agency services.
Because we also operate a travel business and other related businesses, we may use such personal information to the extent necessary to provide those services.
The specific purposes for which we use personal information are as follows:

  • To provide travel services, insurance agency services, and other services operated by the Company, together with services incidental or related thereto.
  • To provide non-life insurance products handled by the Company and services incidental or related thereto.

We will not use personal information for any purpose other than those described above.
If the purposes of use change, such changes will be made only where they are reasonably related to the original purposes. Any such changes will be notified to customers in writing (including by electronic means) or announced on our website.
The purposes of use adopted by Kyoei Fire & Marine Insurance Co., Ltd., which entrusts us with insurance agency operations, are available on its website.

(2) Personal Information Obtained by Means Other Than Directly from Individuals in Writing

① Personal Information of Participants Provided by Group Organizers or Administrative Offices
We use the participant information contained in participant lists and similar documents provided by tour organizers, group representatives, or administrative offices for the purposes described in Section 3(1)①, “Personal Information of Customers Applying for Travel.”

② Personal Information of Job Applicants Obtained Through Recruitment Websites
We use the personal information of job applicants obtained through recruitment websites solely for recruitment and employment selection purposes.

③ Personal Information of Customers Who Contact or Apply Through Our Call Center
We use the personal information obtained through our call center for the following purposes:

  • For the purposes described in Section 3(1)① or Section 3(1)③ of this Privacy Policy.
  • To respond to customer inquiries and provide the requested information.

Please note that telephone conversations with our call center may be recorded to ensure the accuracy of communications, improve the quality of customer service, and facilitate appropriate responses to customer inquiries.

④ Personal Information of Customers Using Our Mail-Order Service “Satokuru”
In accordance with the Act on the Protection of Personal Information (Act No. 57 of May 30, 2003), we use personal information only to the extent necessary to achieve the following purposes:

  • To arrange the shipment of products and provide after-sales services relating to our products and services.
  • To provide information regarding our products, services, events, promotional campaigns, and other marketing activities by email, telephone, or printed materials.
  • To conduct customer satisfaction surveys and questionnaires for the purpose of improving our products and services.
  • To respond to customer inquiries, requests, comments, and opinions regarding our mail-order services.

4. Handling of Sensitive Personal Information

We do not collect, use, or transfer to third parties any Sensitive Personal Information, including Special Care-Required Personal Information as defined under the Act on the Protection of Personal Information (APPI), except where permitted or required by applicable laws and regulations.
For the purposes of this Privacy Policy, “Sensitive Personal Information” includes information relating to an individual’s race, creed, social status, medical history, criminal record, and history of being a victim of a crime, as well as information concerning labor union membership, family background, registered domicile, current health care status, and sexual activity (excluding information that already constitutes Special Care-Required Personal Information).
We may collect, use, or transfer such information to third parties only in the following circumstances:

  • Where required or permitted by applicable laws and regulations.
  • Where necessary to protect the life, body, or property of an individual.
  • Where particularly necessary for the improvement of public health or the promotion of the sound development of children.
  • Where necessary to cooperate with a national or local government authority, or a person entrusted by such authority, in performing duties prescribed by laws or regulations.
  • Where necessary for insurance premium collection or other insurance-related administrative procedures, including the handling of Sensitive Personal Information relating to an employee’s political, religious, or labor union affiliations.
  • Where necessary for the settlement of insurance claims or other insurance-related procedures involving inheritance.
  • Where necessary for the proper operation of our insurance agency business and where the individual has provided prior consent.

5. Handling of Individual Numbers (My Number) and Specific Personal Information

We do not collect or use Specific Personal Information, including Individual Numbers (My Number), except as required under the Act on the Use of Numbers to Identify a Specific Individual in Administrative Procedures.
Where the submission of an Individual Number is required for insurance claims, pension procedures, or other statutory purposes, customers will be instructed directly by the relevant insurance company.

6. Transfer of Personal Information to Third Parties

(1) Personal Information of Customers Applying for Travel
By applying for travel arrangements through us, you consent to the transfer of your personal information to third parties for the following purposes:

① Arrangement of Travel Services
We may provide your name, address, contact details, and other information necessary for arranging your travel to transportation providers, accommodation providers, insurance companies, souvenir shops, and other travel service providers by electronic or other appropriate means. Such information will be used solely to arrange the travel services you have requested and to facilitate your receipt of those services.

② Performance of the Travel Contract
To fulfill our contractual obligations and to secure coverage for liabilities or expenses arising from travel-related incidents, we may provide your personal information, including your name, gender, age, address, passport number, and other necessary information, to transportation providers, accommodation providers, insurance companies, and travel arrangement service providers.

③ Inspection Tours, Technical Visits, and Conferences
Where necessary to arrange or facilitate inspection tours, technical visits, meetings, conferences, or similar programs included in your itinerary, we may provide your name and other information required for participation to the host organization, venue, or event organizer by electronic or other appropriate means.
Please note that, in certain cases, the provision of such personal information to the organizer may be a condition of participation in the relevant program.

④ Marketing by Group Companies and Business Partners
We may provide your name, address, telephone number, and other contact information to our group companies or business partners for the purpose of informing you about travel products, services, promotional campaigns, and events offered by them.

⑤ Credit Card Payment Processing
If you choose to pay by credit card, we will provide your credit card information, including the cardholder’s name, card number, expiration date, and other information necessary for payment processing, to the relevant credit card company or payment service provider.

⑥ Other Legally Permitted Disclosures
We may provide your personal information where:

  • Such disclosure is necessary in connection with the entrustment of processing described in Section 7 of this Privacy Policy; or
  • Disclosure is required by applicable laws, regulations, ordinances, or requests from competent governmental authorities.

(2) Personal Information of Customers Using the “Satokuru” Mail-Order Service

① Shipment of Products
We may provide the information necessary for arranging and delivering the products you have ordered to the supplier, shipping company, or other delivery service provider.

② Credit Card Payment Processing
If you choose to pay by credit card, we will provide your credit card information to the relevant credit card company or payment service provider solely for payment processing purposes.

③ Other Legally Permitted Disclosures
We may provide your personal information where:

  • Such disclosure is necessary in connection with the entrustment of processing described in Section 7; or
  • Disclosure is required by applicable laws, regulations, ordinances, or requests from competent governmental authorities.

(3) Personal Information of Job Seekers Participating in the Agriculture and Welfare Collaboration Program
Where necessary for recruitment purposes, we may provide the personal information of job seekers to prospective employers participating in the Agriculture and Welfare Collaboration Program.

7. Entrustment of the Processing of Personal Information

To achieve the purposes described in this Privacy Policy, we may entrust the processing of personal information to carefully selected service providers within the scope necessary for the performance of our business.
When outsourcing the processing of personal information, we select service providers that maintain appropriate standards for the protection of personal information. We also enter into appropriate contractual arrangements, including confidentiality obligations, and exercise the necessary supervision to ensure that personal information is handled securely and appropriately.

8. Transfer of Personal Information to Third Parties Located Outside Japan

In connection with the travel services requested by customers, we may transfer personal information to transportation providers, accommodation providers, tour operators, service providers, or other third parties located outside Japan, where such transfer is necessary to arrange travel services or to achieve the purposes described in Section 3, “Purposes of Use of Personal Information.”
Before transferring personal information, we will inform customers of the country or region to which their personal information will be transferred.

(1) Countries or Regions to Which Personal Information May Be Transferred
Information regarding the destination country or region will be provided through one or more of the following methods:

  • Verbal explanation;
  • Travel brochures;
  • Travel Terms and Conditions documents;
  • Written notices;
  • Our website; or
  • Electronic communications, including email.

(2) Overview of the Personal Information Protection System of the Destination Country or Region
Please refer to the separate document entitled “Overview of Personal Information Protection Systems in Foreign Countries and Regions.”

(3) Measures Implemented by Overseas Service Providers
Where personal information is transferred to a service provider or other third party located outside Japan, we may require such recipient to implement appropriate safeguards for the protection of personal information through contractual arrangements or other appropriate measures before transferring personal information.

9. Consent Regarding the Overseas Transfer of Personal Information for Credit Card Payment Processing

In cases where customers choose to pay by credit card, personal information collected by us may be provided to the relevant card issuer for the purpose of fraud detection, fraud prevention, and payment authorization.
If the customer’s card issuer is located outside Japan, the personal information may be transferred to the country or region in which the card issuer is located.
Because we are unable to determine the country or region in which the customer’s card issuer is located based solely on the information collected by us, we are unable to provide the following information in advance as required under applicable laws:

  • The name of the country or region in which the card issuer is located;
  • Information regarding the personal information protection system of that country or region; and
  • Information regarding the measures implemented by the card issuer for the protection of personal information.

Further information regarding the personal information protection systems of foreign countries and regions is available on the website of the Personal Information Protection Commission (PPC) of Japan.
By choosing to pay by credit card, customers acknowledge and consent to the overseas transfer of their personal information as described above.

10. Requests Regarding Personal Information

Customers may request notification of the purposes of use, access to, disclosure of, correction, addition, deletion, suspension of use, erasure of, or cessation of the transfer of their personal information to third parties, as well as the disclosure of records relating to such transfers, with respect to personal information held by us.
Upon receiving such a request, we will provide information regarding the necessary procedures and respond promptly in accordance with applicable laws, regulations, and our internal rules.
If we are unable to comply with all or part of a request, we will explain the reasons to the customer.

(1) Procedures for Submitting Requests
Customers wishing to submit a request concerning their personal information should obtain our prescribed request form entitled “Request Form for Disclosure of Personal Information” from the office where the travel application was submitted or from the Personal Information Inquiry Desk.
The completed request form, together with the documents necessary to verify the identity of the applicant, should be submitted to us in accordance with the prescribed procedures.
A handling fee of JPY 550 will be charged for each request for disclosure of personal information or notification of the purposes of use.
Any postage or other delivery costs incurred in submitting the request shall be borne by the applicant.
For further details, please contact the Personal Information Manager at the office where your travel application was submitted or the Personal Information Inquiry Desk.

(2) Personal Information Inquiry Desk
For inquiries, complaints, requests regarding personal information, requests for suspension of transfers to third parties, requests for disclosure of transfer records, or other matters relating to personal information, please contact either the Personal Information Manager at the office where your travel application was submitted or the following inquiry desk:

Personal Information Inquiry Desk
Chief Personal Information Protection Officer
NOKYO TOURIST CORPORATION
Executive Director
Koji Sato
TRC Annex 1F
6-1-1 Heiwajima
Ota-ku, Tokyo 143-0006
Japan
Tel: +81-3-6436-8201
Email: ntour.info@ntour.co.jp
Business Hours:
Monday through Friday
9:00 a.m. – 12:00 p.m.
1:00 p.m. – 5:30 p.m.
(Closed on Saturdays, Sundays, Japanese national holidays, and the New Year holiday period.)

11. Authorized Personal Information Protection Organization

We are a subject business operator of the following Authorized Personal Information Protection Organization.
This organization accepts complaints regarding our handling of personal information.
Please note that this organization does not respond to inquiries regarding our travel products or services.

Authorized Personal Information Protection Organization
Japan Institute for Promotion of Digital Economy and Community (JIPDEC)

Contact for Complaints
Authorized Personal Information Protection Organization Office
Japan Institute for Promotion of Digital Economy and Community (JIPDEC)
Roppongi First Building
1-9-9 Roppongi
Minato-ku, Tokyo 106-0032
Japan
Telephone: +81-3-5860-7565
Toll-free (within Japan): 0120-700-779

12. Website Security

When we collect and use personal information through our website, we employ appropriate security measures, including encrypted communications, to protect information transmitted between customers and our website.
We also implement measures to prevent unauthorized access and other security threats in order to protect personal information from loss, leakage, alteration, or unauthorized disclosure.

13. Security Control Measures

We implement appropriate organizational, human, physical, and technical security measures to prevent the leakage, loss, damage, unauthorized access to, alteration of, or unauthorized disclosure of personal data.
Our security control measures include, but are not limited to, the following:

(1) Establishment of a Personal Information Protection Policy
We have established a Personal Information Protection Policy to ensure the appropriate handling of personal information.
Based on this Policy, we maintain internal rules governing the collection, use, transfer, retention, and disposal of personal information.

(2) Appointment of Personal Information Managers
We appoint a Personal Information Manager within each department.
These managers are responsible for supervising the handling of personal information within their respective departments, ensuring compliance with our Personal Information Protection Policy and related internal rules, and maintaining appropriate reporting procedures in the event of a security incident.

(3) Organizational Security Measures
We maintain an appropriate organizational framework for handling personal data.
This includes:

  • Establishing internal responsibilities;
  • Monitoring the handling of personal data;
  • Maintaining procedures for responding to data breaches; and
  • Periodically reviewing our security measures.

(4) Human Security Measures
We provide regular education and training to our officers and employees regarding the appropriate handling of personal data and compliance with our internal rules.
We also require employees to execute confidentiality agreements covering the protection of personal information.

(5) Physical Security Measures
We implement appropriate physical safeguards, including:

  • Controlling access to areas where personal data is handled;
  • Preventing theft or loss of equipment and storage media;
  • Protecting personal data when portable devices or storage media are transported; and
  • Securely deleting personal data and disposing of equipment and storage media.

(6) Technical Security Measures
We implement appropriate technical safeguards, including:

  • Access control;
  • User authentication;
  • Protection against unauthorized external access; and
  • Measures to prevent information leakage through information systems.

14. Response to Personal Information Breaches

In the unlikely event of a data breach or any other incident involving personal information, we will promptly take appropriate measures to minimize the impact of the incident.
Such measures may include temporarily suspending affected information systems until their security has been restored.
Where required by applicable laws or where otherwise considered appropriate, we will promptly notify affected individuals and disclose relevant information regarding the incident through our website or other appropriate communication channels.

Use of Cookies

We use cookies on our website to improve user experience and provide services more effectively.
Cookies are small text files that are stored on a customer’s computer, smartphone, or other device when the customer visits our website.
The information collected through cookies does not include any information that directly identifies an individual, such as a name or email address.
We use cookies for the following purposes:

  • To improve the functionality and usability of our website.
  • To maintain and manage our website and investigate unauthorized access or other security incidents.
  • To deliver advertisements tailored to customers’ interests.
  • To display advertisements relating to our products and services on third-party websites (including Google Ads and Meta Ads).

Customers may disable cookies or delete previously stored cookies through their browser settings.
Please refer to your browser’s help documentation for further information.

Use of Google Analytics

We use Google Analytics, a web analytics service provided by Google LLC, to better understand how visitors use our website and to improve our services.
Google Analytics uses cookies to collect information such as pages visited, time spent on the website, referral sources, and browsing environment.
The information collected by Google Analytics does not include any personally identifiable information.
Information collected through Google Analytics is managed by Google in accordance with Google’s Privacy Policy.
By using our website, customers are deemed to have consented to Google’s processing of data in the manner and for the purposes described above.
For further information, please refer to:

Google Analytics Terms of Service
https://marketingplatform.google.com/about/analytics/terms/us/

Google Privacy Policy
https://policies.google.com/privacy

How Google Uses Information from Sites or Apps That Use Its Services
https://policies.google.com/technologies/partner-sites

Customers who wish to prevent Google Analytics from collecting data may install the Google Analytics Opt-out Browser Add-on, available at:
https://tools.google.com/dlpage/gaoptout

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Privacy Policy